Find the leaks in your growth loop.
A Thrivio retention audit reads your Shopify, WooCommerce, Etsy, eBay, Stripe and call data and returns the numbers that actually predict growth: churn rate, repeat purchase rate, LTV, cohort retention, and new vs returning customers.
What you're trying to fix.
- You measure acquisition, not retention
- Ad spend and traffic dashboards are everywhere. Repeat purchase rate, cohort retention and true LTV are almost never in front of the team making the decisions.
- New vs returning is one number, not a story
- Knowing 68% of orders are new tells you nothing. Which cohort is churning? Which channel produces repeat customers? What's the time between purchases?
- Call data lives on an island
- You track new vs returning customers online but not on the phone. Your best repeat callers never make it into an LTV number.
Three steps, one workspace.
- 01Plug in your data
Shopify, WooCommerce, Etsy, eBay, Stripe and CallTrackingMetrics. One-click connect — no CSVs, no engineering.
- 02Thrivio runs the retention audit
Churn rate, repeat purchase rate, avg days between purchases, LTV curve, monthly cohort retention, and new vs returning — for orders and for calls.
- 03Findings become opportunities
Weak month-2 retention? Slow repurchase cadence? Over-reliant on new customers? Each becomes a prioritised opportunity in your workstream.
The modules that matter for this work.
Thrivio Lens
AI audits for any URL, screenshot, ad or video — with attention heatmaps and cited findings.
Opportunities
A prioritised inbox of growth work — briefs, copy variants and CRO tasks ready to ship.
Lead Capture
Score, tag and triage form, chat and call leads. Hot / warm / cold with manual overrides.
Companies that measure retention monthly grow ~1.7× faster than those that only measure acquisition. The retention audit puts those numbers in front of you every week.
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